Communication Service Providers
Global Managed Network Services
We help you deliver a consistent, world-class customer experience across 160 countries worldwide with our comprehensive global managed network services.
Your Trusted Global Partner for Optimized Infrastructure Solutions
We collaborate with top communications providers and systems integrators to help them grow their offerings and expand their global presence. Our wide range of services and deep expertise across physical, virtual, and cloud networks ensure your infrastructure runs smoothly and efficiently. We’re here to support your success too.
A major US retailer, generating $72 billion in revenue, sought a partner to overhaul their extensive, outdated national network and transition it to a modern cloud platform to meet PCI compliance requirements. With rapid store expansion, implementing a superior technology solution was essential for their continued business success. NCR Atleos modernized the retailer’s national network, encompassing more than 1800 stores, by deploying a virtual network function (VNF) stack featuring Vyatta, SilverPeak SD-WAN, and Palo Alto security integrated with high-availability Ciena hardware. The comprehensive solution also included pre-staging automation, a mix of onsite staging, complex transition and deployment, and time-to-upgrade (TTU) management.
Comprehensive Support Lifecycle Management Services
- Proactively manage the full support lifecycle of your network, core infrastructure, and connected platforms and applications.
- Deliver remote services covering incident handling, configuration, performance, capacity, and security management.
- Utilize an Integrated Service Desk (ISD) to automate workflows across multiple resolver teams for efficient issue resolution.
- Employ best-in-class toolsets based on open-source components, ServiceNow™ ITSM, and integration with NCR Atleos Field Services Management platform.
Meeting the demands of a seamless, always-on network experience
- Services include site preparation, staging, and handling IMACD activities (install, move, add, change, de-install).
- We provide maintenance support, CallOne remote coordination, end-of-service life support, transition management, and account support.
- Our engineers are trained to meet specific Health, Safety, Security, and Environmental (HSSE) standards, ensuring compliance with industry and customer regulations.
Implementing an effective network infrastructure demands careful planning and a detailed assessment of both current and future needs. Our consultative design services focus on creating a tailored network architecture and implementation strategy that aligns with your specific business goals and technological requirements.
For customers seeking actionable insights to enhance decision-making, NCR Atleos delivers specialized consulting engagements. These services include data warehousing, advanced analytics, big data, artificial intelligence, machine learning, and telecom storefront solutions to drive smarter and more informed business outcomes.
Empowering Your Success Together
SD-WAN/SASE
NFV
Optical Networking
Cloud/Edge Computing
Wireless
LAN/WAN
Transforming Networks with NFV Technology
The solution was delivered with over 99% success, meeting the PCI compliance deadline. The customer lowered upfront and ongoing network costs, gaining flexibility and scalability for new store openings.
- Automated pre-staging and onsite staging with complex deployments and time-to-upgrade management.
- Integrated Service Desk (ISD) for streamlined support workflow.
- Level 2 and 3 technical expert support.
- Remote Monitoring and Management (RMM) for 1800+ sites and 4000+ devices.
- Integration with customer’s Managed Security Provider.
- Comprehensive service management.
Partnering with Top Communications Providers and Systems Integrators
Get to Market Faster
Expand your portfolio with our wide service capabilities and support for leading networking technologies to deliver the solutions your customers need.
Drive Higher Availability
Our global processes and extensive training help us resolve issues on the first attempt, backed by a solid SLA performance record.
Reduce Cost and Risk
By consolidating global service needs with us, you lower costs, minimize administrative burdens, and reduce risks using our mature, ITIL-aligned processes and industry-standard compliance.
Our partners
Our global alliance partnerships empower clients to manage and optimize complex hybrid IT ecosystems with greater agility and innovation.
